Terms and conditions

Last modified: February 15, 2024

1. Business Information

Tidy VIC Pty Ltd trading as Tidy End of Lease Cleaning (“Company”) operates under ACN 683 931 982 and ABN 29683931982. By booking our services, customers agree to the terms outlined below.

2. Services Offered

2.1 Standard Cleaning Services

Standard Pricing – Our end-of-lease cleaning services are priced based on property size:

  • Studio Apartment [1 bathroom and 1 toilet] – $299
  • 1 Bedroom Unit [1 bathroom and 1 toilet] – $399
  • 2 Bedroom Unit [1 bathroom and 1 toilet] – $499
  • 3 Bedroom Unit [1 lounge, 2 bathrooms and 2 toilets] – $599
  • 4 Bedroom Property [2 lounges, 2 bathrooms and 2 toilets] – $699
  • 5 Bedroom Property [2 lounges, 2 bathrooms and 2 toilets] – $799
  • Additional Services – The following areas require an additional charge and will only be cleaned if selected and paid for:

    • Extra bedroom – $99
    • Ground-Level Extra Windows – $119
    • Carpet Steam Clean – $199
    • Balcony/Deck Sweep – $79
    • Garage Clean – $49
    • Extra Bathroom – $49
    • Extra Toilet – $19
    • Extra Lounge – $49
    • Study Room – $49
    • Wardrobe Sliding Glass Doors – $99
    • Double Storey House Surcharge – $49
    • Sliding Glass Doors – $99

2.2 Bond Back Guarantee
If cleaning is deemed unsatisfactory by the property manager, we will return within 72 hours to re-clean the unattended areas.

2.3 Exclusions
We do not clean furnished or cluttered properties. The property must be vacant and unfurnished before cleaning. We do not clean cabinets, drawers, cupboards which contain any items in them.

3. Pricing and Payment

3.1 Payment Terms

  • Full payment is required upfront.

  • Payment methods: Debit/Credit cards, Pay After, and Zip Pay.

3.2 Additional Fees

  • Cancellation Fee: $50 if canceled less than 48 hours before the scheduled date at 9:00 AM.

  • Rescheduling: Free, but subject to approval based on current bookings and availability.

  • Access Unavailable: Fee of $50 will be charged if access to property is not provided within 60 minutes from the time of service due time.

3.3 Refund Policy
We do not offer refunds. The bond back guarantee ensures service satisfaction as detailed in Section 2.2.

4. Booking and Communication

4.1 How to Book
Customers can book via:

4.2 Communication Requirements

  • Customers must arrange access to the property either by meeting us on-site or providing key collection details.

  • Ensure water and electricity are available and main power is turned on.

5. Cancellation and Rescheduling Policy

5.1 Cancellation

  • Cancel at least 48 hours prior to the scheduled booking time (9:00 AM on weekdays or 7:00 AM on weekends) to avoid a $50 cancellation fee.

5.2 Rescheduling

  • No fees for rescheduling, but approval depends on current bookings and availability.

6. Service Area

We proudly serve the following Melbourne suburbs: Aintree, Airport West, Albanvale, Albion, Altona, Altona Meadows, Altona North, Ardeer, Avondale Heights, Bonnie Brook, Braybrook, Brookfield, Bundoora, Burnside, Burnside Heights, Cairnlea, Caroline Springs, Cobblebank, Coburg, Coburg North, Craigieburn, Deer Park, Derrimut, Diggers Rest, Donnybrook, Doreen, Epping, Exford, Eynesbury, Fraser Rise, Greensborough, Greenvale, Harkness, Hillside, Hoppers Crossing, Kalkallo, Keilor, Keilor Downs, Keilor East, Keilor Lodge, Keilor North, Keilor Park, Kings Park, Kurunjang, Lalor, Laverton, Laverton North, Macleod, Maidstone, Manor Lakes, Maribyrnong, Melton, Melton South, Melton West, Mernda, Mickleham, Mill Park, Montmorency, Mount Cottrell, Niddrie, Plenty, Plumpton, Point Cook, Ravenhall, Rockbank, Roxburgh Park, Sanctuary Lakes, South Morang, St Albans, Strathtulloh, Sunbury, Sunshine, Sunshine North, Sunshine West, Sydenham, Tarneit, Taylors Hill, Taylors Lakes, Thornhill Park, Truganina, Tullamarine, Watsonia, Watsonia North, Weir Views, Werribee, Werribee South, West Footscray, Whittlesea, Williams Landing, Wollert, Wyndham Vale, and Yallambie.

7. Customer Obligations

7.1 Property Preparation

  • The property must be completely vacant, unfurnished, and free of clutter before the scheduled service.

7.2 Utilities

  • Water and electricity must be available and functional.

7.3 Key Access

  • Customers must either meet us at the property or arrange a secure location for key collection in advance.

8. Complaints and Disputes

8.1 Resolution Process
We strive to resolve any disputes or complaints promptly. Customers can contact us via email at complaints@tidyendofleasecleaning.com.au.

8.2 Re-Cleaning Policy
Unsatisfactory cleaning will be addressed within 72 hours as part of our bond back guarantee.

9. Service Hours

  • Weekdays: Services begin at 9:00 AM.

  • Weekends: Services begin at 7:00 AM.

10. Liability

  • We will not be held liable for:

    • Issues caused by customer failure to meet obligations outlined in Section 7.

    • Property damage due to pre-existing conditions.

By booking with Tidy VIC Pty Ltd. trading as Tidy End of Lease Cleaning, customers acknowledge and accept these terms and conditions. For any inquiries or further clarification, please contact us at hi@endofleasecleaning.com.au.